Frequently Asked Questions
Q: What happens if it’s raining or a particularly bad weather forecast for the day of the booking?
A: If the weather is poor, or the forecast is poor (ie heavy rain or excessive winds) WE RESERVE THE RIGHT NOT TO DELIVER THE INFLATABLES IN THE INTEREST OF HEALTH & SAFETY AND ADVICE FROM OUR INSURANCE COMPANY AND THE BIHA (British Inflatables Hirers Association). However, if this does happen, any deposits or payments made will be refunded in full unlike most other companies.
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
Q: How much space do I need for a bouncy castle or the rodeo bull?
A: The dimensions of our attractions are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a small entrance to the garden, please let us know so that we can visit the property beforehand.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The ceiling must be higher than the height of the castle booked. Heights of all our castles are on our website.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We have £10 million public liability insurance which covers us against any damage or injury caused by us incorrectly setting up the equipment or failure of our equipment. It DOES NOT protect against injury, damage or loss caused by reckless or negligent use, malicious damage, poor supervision or altering any setup after delivery, it also does not cover for general accidents through normal use.
Pick up products from our Plymouth bouncy castle HQ!
We also provide a service where you can pick up and return smaller bouncy castles from our unit in Plymouth and offer a DISCOUNT on the normal cost!
You the hirer are not covered by our insurance as it is impossible for us to insure you against your liabilities.
This is the case with all bouncy castle hirers insurance policies.
If you have any other questions, please feel free to contact us!
Regards, Jayne & John.